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What is Business Process Optimization?

Business Process Optimization (BPO) is the practice of increasing organizational efficiency by improving processes. It is a part of the discipline of Business Process Management (BPM). Optimized processes lead to optimized business goals. 

Your organization is in constant competition and faces threat from other companies, disruptive technologies, and changing norms. Optimizing business processes can help businesses stay afloat in the tidal waves of change. 


Planning is essential to make the most out of your business process optimization (BPO). Chmltech uses step-by-step method to help your business carry out a process optimization plan. 

Step 1: Identify

Select a problematic process your business want to optimize. Define the purpose and goals. 

Step 2: Analyze

Is the process meeting desired goals? Is there excess wastage you need to cut down on?

Step 3: Implement

Once we get rid of unnecessary elements, automate the revised process in its new form. 

Step 4: Monitor

Take a micro and macro look at process performance and fine-tune it until you get desired results. 

Chmltech will help your organization improve business processes and:

  • Increase the strategic value of your business process efforts

  • Improve the quality of products or services

  • Improve resource morale and utilization

  • Achieve consistent results

  • Enhance your organization's ability to change

  • Strengthen your company's bottom line


Chmltech develops and refines business processes to be simple, clear, and consistently applied throughout your organization. We align your processes with your strategic goals so that every activity provides meaningful value and supports optimal performance. Our consultants collaboratively lead Business Process Management (BPM) initiatives from start to finish - characterizing the current state process, identifying gaps and opportunities to improve efficiencies, redesigning, and creating a "to be" state, and implementing the new process - helping clients establish a deep understanding of their business processes and controls to optimize quality, safety, throughput, and cost management. Chmltech's collaborative approach also helps organizations evolve a continuous improvement capability and disposition.

Chmltech approaches your BPM initiative with a critical eye and applies our extensive experience and knowledge of continuous improvement methodologies, which include Lean, Six Sigma, and other analytical tools. Chmltech's tools and analytics are combined with essential change management approaches to ensure critical stakeholder buy-in and, therefore, sustainable application .

Our experience in process improvement has proven that optimized processes require thoughtful integration to deliver value. Too often, processes are redesigned only to be partially adopted or, worse yet, never implemented. In other cases, poor implementation and immersion leads to a reversion to old methodologies and heuristics. Integrating processes with human intervention enables adoption, value creation, and sustainable application and performance. Chmltech employs a disciplined approach to process design and improvement, and integrates change management practices to ensure your processes are not only sustained but continually improved. 

Here are a few real examples of how business process optimization can increase efficiency.

Purchases Orders (PO)

Multiple purchase orders clod the queue of the purchasing department. The department senses this problem is due to email approvals. To streamline requests, the department deploys a dedicated workflow management system. The workflow system lets employees choose the item and send it for approval automatically.

Travel Reimbursement

The finance department makes frequent errors when reimbursing expenses. Since the entire process is paper-based, they misread numbers and reimburse the wrong amount to employees. To fix this, the department moved to a digital system where employees fill the amount in form fields. There are no processing errors this way.

Employee Onboarding

Onboarding a new employee happens in a sequence of steps. The HR executives send the employee agreement over email. After the employee signs it, the next step to provision assets in IT should proceed. But each time the HR manually sends a mail to IT to provision laptops and grant access to tools. To make the process faster, an email trigger is set up. Once the employee signs and sends the employee agreement, an email is automatically sent to IT.

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